Thank you for shopping at reednew.com! To ensure you understand the process of purchasing and receiving virtual items, please carefully review the shipping policy below.

1. Processing Time & Automatic Delivery

All virtual items will be processed and automatically delivered immediately after a successful payment. Once payment is confirmed, your virtual product (such as download links, access codes, or account activation details) will be sent directly to the email address or account you provided during checkout. Please ensure that your contact information is accurate to avoid any delivery delays.

2. Non-Cancelable Orders

All virtual item orders are final and cannot be canceled or refunded. Due to the nature of virtual goods, once the product is delivered, you cannot request a cancellation, refund, or modification of the order. Please make sure you have carefully reviewed your order details before completing the purchase. By making a purchase, you agree to this policy.

Please note that you will be required to check a box confirming that you agree to this shipping policy and the non-cancelable order terms before completing your purchase. This is a necessary step to ensure that you fully understand and accept these terms.

3. Order Confirmation & Delivery

After successfully placing and paying for your order, you will immediately receive a confirmation email with details of your order. If your virtual item requires a download or activation, the relevant link or access code will be included in the order confirmation email. Please check your spam or junk folder in case the email is mistakenly classified as spam.

4. Customer Support

If you experience any issues after purchasing (such as not receiving the virtual item or having trouble using the product), please contact us as soon as possible. We will do our best to resolve any issues.

• Email: support@reednew.com
• Phone: +1 781-202-6106

Please note that we are not responsible for any delivery issues caused by incorrect information (e.g., incorrect email address) provided by the customer.

5. Refunds & Dispute Resolution

• Refunds: Since virtual items are delivered immediately and cannot be returned, we do not offer refunds. Please ensure that the virtual item you are purchasing is exactly what you need before completing your order.
• Dispute Resolution: If you believe there is an issue with your order or you did not receive the virtual item, you may contact customer support. If we are unable to resolve the issue within a reasonable timeframe, you have the right to initiate a dispute with Stripe. Stripe will review the evidence provided and process the dispute accordingly. To avoid issues, please provide accurate contact details and monitor your delivery email.

6. Disclaimer

While we strive to ensure timely delivery of virtual items, we are not responsible for delays or failure to deliver due to uncontrollable factors (such as system failures, network issues, etc.). In such cases, we will contact you as soon as possible and provide a solution.

7. Legal Disclaimer

By purchasing a virtual item, you agree to these terms and understand that once the virtual item is delivered, the transaction is final, and the item cannot be returned or canceled. You are responsible for reading and understanding all related information before making your purchase.

Thank you for your purchase and support!
We are committed to providing high-quality virtual products and excellent customer service. If you have any questions or need assistance, please feel free to contact us.